Return & Cancellation Policy — SwiftServer Digital Creations

Return & Cancellation Policy — SwiftServer Digital Creations

This Return & Cancellation Policy explains the procedures governing cancellations, refunds, project termination, subscription cancellations, and service-related disputes for services provided by SwiftServer Digital Creations.

As a provider of AI-generated images, branding solutions, creative visual assets, digital illustrations, and design services, many of our deliverables involve customized digital work products that cannot be physically returned. Accordingly, this policy establishes fair guidelines for both users and the company.

1. Digital Services & Custom Creative Work

Most services provided by SwiftServer Digital Creations involve the creation of customized digital content, including but not limited to:

• AI-generated images
• Branding assets
• Logo design services
• Social media creatives
• Marketing graphics
• Website visuals
• Digital illustrations
• Custom design projects
• Creative consultation services

Due to the personalized nature of these services, completed digital products are generally non-returnable.

2. Project Cancellation Before Work Begins

Customers may request cancellation of an order before any creative work, AI generation process, consultation session, or project development has commenced.

Where cancellation is approved before work begins:

• Eligible payments may qualify for a full or partial refund.
• Payment processing fees may be deducted where applicable.
• Refund approval remains at the sole discretion of SwiftServer Digital Creations.

3. Cancellation After Work Has Started

Once creative production, AI image generation, design development, consultation, or project execution has commenced, cancellation requests may not qualify for a full refund.

Depending on project progress, the company may:

• Retain fees for completed work.
• Deduct costs associated with resources already utilized.
• Provide a partial refund where appropriate.
• Deliver completed portions of work already produced.

4. Subscription Cancellation

Customers subscribed to recurring service plans may cancel future renewals at any time through their account settings or by contacting support.

Subscription cancellation will:

• Prevent future billing cycles.
• Remain effective after the current paid billing period expires.
• Not automatically generate refunds for previously paid subscription periods.

Services already delivered during the active subscription period remain chargeable.

5. Refund Eligibility

Refund requests may be considered under limited circumstances, including:

• Duplicate payments.
• Billing errors caused by technical issues.
• Failure to deliver purchased services due solely to company-related issues.
• Unauthorized transactions verified through investigation.

Refund approvals are evaluated individually and are not guaranteed.

6. Non-Refundable Situations

Refunds generally will not be provided for:

• Completed AI-generated content.
• Delivered design files.
• Approved creative projects.
• Branding services already performed.
• Dissatisfaction based solely on personal preference after delivery.
• Changes in business strategy after project completion.
• Failure to use purchased services.
• Delays caused by missing client information or approvals.
• Subscription periods already utilized.

7. Revision Requests

Where applicable, clients may request revisions according to the scope agreed upon during purchase.

Revision availability may vary depending on:

• Service package selected.
• Project complexity.
• Contractual agreements.
• Subscription plan features.

Revision requests do not automatically qualify a project for refund.

8. Delivery Issues

If a customer experiences difficulties receiving purchased files or accessing services, they should contact our support team promptly.

SwiftServer Digital Creations will make reasonable efforts to:

• Re-deliver digital files.
• Restore account access.
• Resolve technical delivery issues.
• Correct verified system errors.

9. Chargebacks & Payment Disputes

Customers are encouraged to contact SwiftServer Digital Creations before initiating payment disputes or chargebacks.

Fraudulent or abusive chargeback activity may result in:

• Account suspension.
• Service termination.
• Restriction from future purchases.
• Legal recovery actions where permitted by law.

10. Processing of Approved Refunds

Where refunds are approved:

• Refunds will be processed through the original payment method whenever possible.
• Processing timelines may vary depending on payment providers and financial institutions.
• SwiftServer Digital Creations is not responsible for delays caused by third-party payment processors.

11. Modification of This Policy

SwiftServer Digital Creations reserves the right to modify this Return & Cancellation Policy at any time to reflect operational, legal, or business requirements.

Updated versions will be published on official company platforms.

Contact Us

Business Name: SwiftServer Digital Creations

Support Email: support@swiftserverdigitalcreations.com

Business Email: info@swiftserverdigitalcreations.com

Address:
Ghana